SHIPPING POLICIES
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All orders are processed within 5-7 business days.
Our Team member will get in touch with you to verify your given contact number, address and pin code before booking the shipment with our courier partners.
Orders are not shipped on weekends or holidays.
If we are experiencing a courier availability delay due to public holidays, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there is a significant delay in shipment of your order, we will contact you via email or telephone.
 

DAMAGED SHIPMENTS

We STRONGLY recommend recording an unboxing video after the artwork is delivered. In case of damages to the shipment or the artwork we will require the full unboxing video from your end within 24 hours of delivery in order to assess the issue.
We cannot provide a replacement artwork as all our works are one of ones and we do not produce in batches.

SHIPPING RATES AND DELIVERY ESTIMATES
 
Shipping charges for your order will be calculated and displayed at checkout. **Delivery delays can occasionally occur.  

India- 5-7 business days. (Currently Free)

We Do Not Ship Internationally as of now. 

Each Package is secured in a wooden crate to ensure safety while in transit.
SHIPMENT CONFIRMATION AND ORDER TRACKING
 

Once your order has been packed and dispatched, tracking information is provided on all orders via email and SMS which is included in the shipping confirmation emails sent once the order has been shipped.
 

RETURN AND EXCHANGE POLICIES
 
We do not offer returns and exchanges therefore the customer is responsible for postage costs regarding returns and exchanges.​
if you wish to return or exchange a product - 
Returns (subject to availability) will be given up to 24 hours from when the artwork was received and a full unboxing video was provided to us showing the damaged artwork in clear detail.  Please contact support here.
 

PROVOLONE STUDIO respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the information we may collect from you or that you may provide when you visit our website or when you otherwise provide information to or become affiliated with the brand, and describes our practices for collecting, maintaining, using, protecting and disclosing that information.
 

RETURNS 

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Our return policy lasts for 24 hours after your delivery. Any kind of return won’t be considered after this time frame. RETURN / DAMAGED SHIPMENT CLAIMS WILL NOT BE ENTERTAINED AFTER 24 HOURS POST DELIVERY AND WITHOUT THE PROVISION OF AN UNBOXING VIDEO. In case your return claim is approved, the artwork should be in original packing and in the same condition that you received in. A receipt or proof of purchase is mandatory to approve your return. Once the return is approved, a receipt of the courier amount with the payment link will be shared with you. We will schedule a return pickup order from our end through our courier partners after the payment for the same is complete. 

CUSTOMS

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Countries other than India may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival. The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties. If you refuse to pay the duties to release your order, the order will subsequently be returned back to the PROVOLONE STUDIO warehouse and refunded. A shipping & handling fee may be deducted from your refund.

 

SHIPPING 

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You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

RIGHT TO CANCEL

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PROVOLONE STUDIO reserves the right to reject or cancel your order fulfilment of all orders on the PROVOLONE HOMES website. We reserve the right not to accept your order for any of the following reasons:- The product is not available / in stock.- Your billing information is not correct or not verifiable.- Your order has been suspected of fraudulent activity.- We are unable to deliver to the provided address.- In the event of misspelling, pricing or other errors or mistakes in the website information.